How to Fix Internet Not Working

Internet connection problems are one of the most common tech issues reported across the USA, UK, and Canada. Whether you see "No Internet Access", your Wi-Fi shows connected but pages won't load, or your connection is extremely slow — this guide covers every scenario.

Step 1: Restart Your Router and Modem

This is the single most effective fix. Turn off your router and modem completely (unplug from the wall). Wait a full 60 seconds — not just a few seconds. Then plug the modem back in first, wait 30 seconds, and then plug in the router. Wait 2–3 minutes for the connection to fully re-establish.

• Unplug both router and modem from the power outlet
• Wait 60 seconds (this clears cached network data)
• Plug modem in first — wait for all lights to stabilise
• Then plug router in — wait 2–3 minutes
• Test your internet connection

Step 2: Check All Physical Cables

A loose Ethernet or coaxial cable is a very common cause of internet outages. Check the cable running from the wall to your modem, and the cable between your modem and router. Unplug and firmly re-insert each cable.

• Check the cable from the wall outlet to modem
• Check the cable from modem to router (if separate)
• If using Ethernet on your computer, check that cable too
• Look for any visible damage (fraying, kinks, bent connectors)

Step 3: Check for an ISP Outage

Your internet service provider (ISP) may be experiencing an outage in your area. Visit your ISP's official website on your phone (using mobile data) or check sites like Downdetector.com to see if others in your area are reporting the same issue. If there is an outage, you will need to wait for your ISP to restore service.

Step 4: Run Windows Network Troubleshooter

On Windows 10 and 11, the built-in network troubleshooter can automatically detect and fix many common problems:

1. Right-click the network icon in the taskbar
2. Select Troubleshoot Problems
3. Follow the on-screen steps
4. Apply any suggested fixes

Step 5: Flush DNS Cache

A corrupted DNS cache can cause pages to fail to load even when your internet is technically working. To flush it on Windows:

1. Press Windows + R, type cmd, press Enter
2. Type: ipconfig /flushdns and press Enter
3. Restart your browser and test

On Mac: open Terminal and type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

Step 6: Change Your DNS Server

Your ISP's default DNS servers can sometimes be slow or experiencing issues. Try switching to Google DNS (8.8.8.8 / 8.8.4.4) or Cloudflare DNS (1.1.1.1 / 1.0.0.1). This is done in your network adapter settings on Windows, or in System Preferences → Network on Mac.

Step 7: Update or Reinstall Network Drivers

Outdated or corrupted network adapter drivers can cause intermittent or complete loss of connectivity. On Windows, go to Device Manager → Network Adapters, right-click your adapter and choose Update Driver.

Still Not Fixed? Get Expert Help

If none of the above steps resolved your internet issue, the problem may be with your ISP line, router firmware, modem configuration, or network settings that require deeper diagnosis. Our certified technicians can connect remotely and resolve most issues within 30–60 minutes.