Frequently Asked Questions
Everything you need to know about TechSupport4 remote tech support.
How does remote support work?
Our technician securely connects to your device using encrypted remote desktop software. You see everything happening on screen and can end the session at any time. No physical visit required.
Is remote support safe and secure?
Yes. All remote sessions are fully encrypted. You must grant explicit permission before any connection is made, and you retain full control throughout the session.
Do you support USA, UK and Canada?
Yes. We provide certified remote technical support across the United States, United Kingdom, and Canada, with dedicated teams in each region.
How long does it take to fix my issue?
Most internet, printer, Wi-Fi, and Smart TV issues are resolved within 30 to 60 minutes. Complex issues may take longer.
What devices and brands do you support?
We support all major router brands (Netgear, TP-Link, Linksys, Asus, etc.), printer brands (HP, Canon, Epson, Brother, etc.), Smart TVs (Samsung, LG, Sony, etc.), and all major internet service providers.
Is there a guarantee?
Yes. We offer a satisfaction guarantee. If your issue is not resolved, please refer to our Refund Policy for full details.
Do I need to download anything?
You may need to download a small, secure remote support tool to allow our technician to connect. This is standard for all remote support services and can be uninstalled after the session.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. All payments are processed through PCI-DSS compliant systems.